Business Travel Services

As a professional partner in organization of business travels, eTravel Inc. reaches out to the Customer. Our goal is to help you reduce the costs of corporate travel.

We achieve this goal thanks to the use of the newest technological solutions, including our independently developed software. Our professional service level is possible thanks to a well-qualified team of employees who understand the needs of our Customers and deal in accordance to the mutually set rules, based on the company Travel Policy.

Thanks to constant training and technological development, we are able to comprehensively guarantee you the highest standards of customer service, based on international standards and independently developed solutions.

We offer our services to public institutions, international corporations, as well as small- or medium-sized companies.

The following range of services guarantee tailor-made solutions for your business travel needs

Flights, Hotels, Car rentals and Rail

The specialists at your Business Travel Lufthansa City Center will take care of all the tasks associated with advising on, reserving, confirming, rebooking and cancelling flights with all airlines.

LCC24h Service

In addition to our direct service hours, a global 24-hour emergency number is available for you throughout the world. You will be able to reach trained travel agents 24 hours a day, 7 days a week – for reservations or rebookings at short notice. You can also obtain additional information about customs and visa regulations.

LCC Reporting

We monitor your company’s budget and travel activities continuously and support you in optimising your travel allocation. We provide various management information systems for your controlling operations and thereby help you to arrange your travel systems more transparently, from both an organisational and a financial point of view. Complete transparency of travel costs helps you to identify potential savings quickly. A web-based evaluation tool is available to you on request to provide you with an overview of your travel payments wherever and whenever you need it.

LCC Account Management

In addition to operational support, we offer key account management services – above all when a company requires professional assistance with one or more locations, nationally or internationally. For this purpose, the customer is allocated a personal account manager who takes care of everything. They arrange initial contacts and act as an interface to all Lufthansa City Center partners. Their main roles consist of monitoring service quality and adapting it to changing customer requirements, and applying and evaluating the management information system. The account manager is your consultant when it comes to optimising travel-related internal processes and is responsible for negotiations with service providers. Checking all agreements between the customer and the Business Travel Lufthansa City Center also falls within their scope of duties.

LCC Online Booking

Travel booking at any time. With a partner who will take care of you.

• Round-the-clock bookings for standard routes
• Easy to use
• Fast booking process
• Searching for vacancies and prices in real time
• Integration into the company’s processes on request
  
  

LCC Travel Portal

Access to travel-related information at any time. With a partner who makes travel processes transparent.

• Simple integration into the company’s processes
• Full range of information at a glance
• Bundling of relevant information, such as travel policy, preferred service providers, direct booking options and procedures for internal travel expense claims
• Scope of services can be adapted flexibly

LCC Profile

Customers gain insights. With a partner who knows your travellers’ “needs”

• Professional web-based profile databases
• Storage of the most important preferences and information
• Independent of reservation systems

LCC Travelinfo

Keep your destination in sight. With a partner who knows your destination.

• Access to travel details whenever and wherever you require them via the Internet at www.lcctravelinfo.net
• Display of the latest status of flight, hotel and car rental reservations
• Useful information such as weather forecasts and restaurant tips
• Location finder for all Lufthansa City Center locations throughout the world

LCC Travel Expense

Process travel expenses. With a partner who can simplify your procedures.

• Joint responsibility for handling travel expense claims with partner companies
• Reduction of process costs by outsourcing and combination of the latest technology with our expertise

LCC Feedback

Respond consistently. With a partner who takes customers’ needs seriously.

• Management of feedback and criticism in a central system
• Detailed evaluation options
• Providing the travel management and individual key account manager with helpful information

LCC Security Management

Feel secure. With a partner who is prepared for any situation.

• Effective assistance before, during and after travel to crisis regions
• Monitoring of potential threats through an international early-warning system
• Immediate location of travellers
  
  

LCC VIP Service

Just feel good. With a partner who caters for your highest demands.

• Special VIP service in cooperation with a wide range of airports
• Exclusive VIP lounge that caters to all your needs
• Straightforward completion of formalities, such as check-in and passport control
• Greater comfort and time savings

LCC Video Conferencing

Communicate efficiently. With a partner who coordinates everything for you.

• Arrangement of video conferencing and telephone conference facilities throughout the world
• Advice on efficient and effective use of virtual meetings

LCC Travel Alert

Travel-related information. With a partner who always keeps you up-to-date.

• Notification of incidents such as strikes or severe weather conditions

• Immediate distribution of international travel warnings by email

LCC Credit Card Service

Manage expenses efficiently. With a partner who arranges payment solutions with leading providers.

• Acceptance of all conventional credit cards on the market
• Central accounting system with one of the leading credit card providers
• Personal accounts as a payment method for business travellers – including many additional services